Welcome to the Somfy support series, where we answer some of your common questions regarding our products. Today we’re going to review the myLink.

During the initial setup process, you might have gotten a failure message on step three. This just means that your myLink isn’t on the same network as your router. It’s an easy fix 99 percent of the time; it just means that you didn’t enter the correct network or you entered the wrong password.

First, make sure you have your network name and password information. This can be found on the packaging for your router; sometimes it can be on a sticker on the top of your router.

If you don't have the packaging for your router anymore, check the bottom or side of the router for a sticker with this information. Jot down the information so you have it handy when you’re ready to start doing the configuration.

The step three error looks like this:

First, leave the myLink app and go to settings on your mobile device. Make sure your Wi-Fi is on first, and if it is it should pop up with the network name. Then select the network that your router is on and enter your password.

Once you enter the password you should see a check mark next to your network. Now, go back into your myLink app. It should now run through step three and take you straight to step four. This should resolve your issue.