Why Somfy Collects Personal Information
Somfy strives to provide superior service to its customers. Collecting certain personal information helps Somfy achieve this goal by providing you with more convenient access to the Site and by ensuring that Somfy meets its internal quality standards.
What Information is Collected by Somfy and When
Upon setting up your sales account with Somfy, you provided full contact information, including your name, billing and shipping addresses, phone number, facsimile number, and e-mail address. Over the course of your relationship with Somfy, Somfy has also provided you with an account number and if requested has generated a temporary user name and password for online ordering.
Upon your initial login to the Site, the Site requires you to change both your username and password. Somfy retains your username for its records but does not store your password in any format accessible to Somfy personnel. Somfy may collect order or other personal information via conversations or messages exchanged over phone or internet, and through automated systems that log your use of the Site. If you provide your password to a Somfy representative during any customer service session designed to troubleshoot Site issues, your password will not be retained by Somfy, and you additionally have the option and are encouraged to change your password at any time as a precaution against misuse. It is advised that you do not share your password with anyone or provide it to any individual via e-mail or any other non-secure communications format. Online orders are processed through Somfy's secure server which utilizes 128 bit SSL encryption.
Other information collected and presented during the use of the Site may include last log-in date, prior order details including part numbers, quantities and prices, discounts applied, favorite products, as well as that information further set forth below under Site Visit Tracking Technologies.
Site Visit Tracking Technologies
A cookie is a unique alphanumeric identifier that websites use to help identify the number of unique visitors to a website, whether or not those visitors are repeat visitors, and the source of the visits. Cookies cannot be executed as code or used to deliver a virus and thus pose no threat to you. Servers and sites other than the one placing the cookie on your hard drive cannot read the cookie, and no personal information can be gathered by other servers from the cookie. If you prefer not to enable cookies or to disable them, you may do so through your web browser's security settings. Please note that certain features of the Site may not be available once cookies have been disabled.
Like most websites, the Site gathers certain information automatically and stores it in log files. This information includes internet protocol ("IP") addresses, browser type, operating system, internet service provider ("ISP"), referring/exit pages, date/time stamp of access, and clickstream data. When you visit the Site, the server automatically logs your IP address, the time and duration of your visit, and the time and duration spent on the pages of the Site which you view. If you arrive at the Site by clicking a paid advertisement or a link in an e-mail, then the server will capture information that tracks your visit from that link. If you arrive at the Site by clicking on a non-paid source, such as a search engine result or link on another website, the server may capture information that tracks your visit from that source, to the extent available. Somfy uses this information to analyze trends, to administer the Site, to track users' movements around the Site and to gather demographic information about Somfy users as a whole. Somfy may use the information collected to market directly to you with your consent.
In some of Somfy's e-mail messages we use a "click-through URL" linked to content on the Site. When you click one of these URLS, it passes information through our web server before arriving at the destination web page. Somfy tracks this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked, simply avoid clicking text or graphic links in the e-mails sent.
Somfy additionally uses pixel tags, which are tiny invisible graphic images, to tell us what parts of our website customers have visited or to measure the effectiveness of searches customers perform on our site. Pixel tags may be used as part of Somfy's use of third party site statistics trackers and analyzers which Somfy employs to track and analyze the data collected from the Site. Pixel tags also enable us to send e-mail messages in a format customers can read. And they tell us whether e-mails have been opened to assure that Somfy is only sending messages that are of interest to our customers. We store all of this information in a secure database on our web server.
When Somfy Discloses Your Information
At times Somfy may be required by law or litigation to disclose your personal information. Somfy may also disclose information about you if it determines that for national security, law enforcement, or other issues of public importance, disclosure is necessary.
How Somfy Protects Your Personal Information
Somfy takes administrative, technical, and physical measures to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction.
The Site uses SSL encryption when processing order information during checkout in the online store and collecting and storing any personal and order information. As discussed above, Somfy does not store your password in a format accessible to its employees. It is stored in an encrypted database only accessible by software running on the Site's web server. You can also help Somfy by taking precautions to protect your personal data when you are on the Internet. Be sure to select a password that includes a combination of upper and lowercase letters and numbers which is more difficult to guess and do not distribute your password or store it in an unsecure format.
Integrity of Your Personal Information
Somfy has safeguards in place to keep your personal information accurate, complete, and up to date for the purposes for which it is used. You always have the right to access and correct the personal information you have provided by calling Somfy customer service. You can help Somfy ensure that your contact information and preferences are accurate, complete, and up to date by periodically checking your account at the Site and contacting Somfy with corrections or updates.
Somfy uses various security measures to protect the information that it collects, as appropriate to the type of information, including encryption, firewalls, and access controls. We store information you provide to us on a computer system located in a controlled facility with a limited access. Somfy databases are accessible only by Somfy or related third parties on a need to know basis and only by those who have entered into and are bound by a confidentiality and non-disclosure agreement with Somfy.
Links to Non-Somfy Websites
Somfy's Commitment to Your Privacy
To make sure your personal information is secure, Somfy communicates these guidelines to its employees and related third parties and strictly enforces privacy safeguards within the company. In addition, Somfy supports industry initiatives to preserve privacy rights on the Internet and in all aspects of electronic commerce. And Somfy does not knowingly solicit personal information from children under the age of 13 or send them requests for personal information.
If you believe that any personal information Somfy has about you is incorrect, or is, has been, or might be used inappropriately, please contact us at firstname.lastname@example.org, and we will take steps to correct or delete the information, or restrict its use, as appropriate.